Timely, professional response and very customer oriented.
Called me on his way. He was early. Told me the issue and reason for repair. Explained the need for the part and how it had been improved. Very nice to deal with and reasonable.
Cale was very friendly and knowledgeable. He even answered questions about other things. I will use them again and for sure will recommend them to anyone. Thank you Cale..
I like the way he finished the job in 1 day. He left and got the part and game back to fix the dryer. I will use him again.
Placed service call on line on Sunday afternoon. Received a phone call within an hour to schedule service call for NEXT day within a two hour window. Cale called next morning saying he was on his way - and arrived minutes early. Unfortunately washer was beyond economical repair. Had him look at a dishwasher that had not been functioning which he was able to repair on the spot. Then looked at a stove element not working. He offered to repair but said it was a simple repair and I could order the part and install it myself if I wanted. Service call and repair time cost was extremely reasonable! Timely, efficient, courteous, and very reasonable rates. Ace Maintenance and Repair will be my go to company for ANY future work and will recommend them to anyone in their service area! Thanks Ace!
Cale was exceptionally prompt, found the problem almost immediately and worked diligently to fix it.
The technician immediately called and set up a next day appointment. The dryer was running within an hour of the scheduled appointment.
He was very friendly and even gave me advice on how to keep my machine in tip-top shape!
I wasn't off the phone five minutes when I call for someone to fix my refrigerator. They were on time and fixed the problem in a timely manner. He was very polite and professional.
Project: Repair or Service an Appliance
Excellent communication. Good professional work. Very pleased. He even tried to make friends with my dog but she's a snow. Definitely will add them to my contact list of first phone calls to make when service is needed.
Project: Repair or Service an Appliance
I will be using their services for all my repairs.
Project: Repair or Service an Appliance
This is the second time I have hired this company. I am extremely pleased with their work! Before they arrive- on time!- they call to confirm they are on their way. Their work is professional and top notch- and they explain just what they are doing an why. While I hope this is the last time I need to call for a while, if I do need repairs done, I am really glad to have some I can call that I trust.
Short notice need to repair a stove that was in a rental home 3 1/2 hours away in Martinez. I was impressed with the reviews in Angies List for Jeff and was not disappointed. Great, honest work. I am keeping Jeff's number and recommending him to my daughter who lives there. Thanks very much Jeff!
Prompt, friendly
Microwave kept flipping the breaker
Cale and Jeff came and, of course, the microwave was working. They told me if it happened again, they would come again and I would not have to pay the diagnostic fee again. It did happen again. Cale came alone and was able to determine that it was indeed the microwave. He did not want to attempt removing the microwave without assistance, to prevent it from falling and breaking our cooktop. He rescheduled that week and they came and found the problem. They were honest and informative. They were also happy workers and very polite.
Project: Repair or Service an Appliance
Very polite and knowledgable gentleman..called ahead and arrived on time.He took the time to offer tips on other appliances that I have and repaired the dishwasher he came to fix and also was able to figure out how to tighten the handles on my side by side refrigerator.
Project: Repair or Service an Appliance
Terry Cilica from Aiken, SC Washing Machine not spinning out and cutting off. The technician very polite , knew what he was doing, fast. If you got the money they got the time. I had service within 4 days of my calling because of my schedule they would have been here earlier. Glad to have found out about this company I have lots of different works to be done. And all in one call.
Project: Repair or Service an Appliance
Prompt service and fair pricing. Jeff responded to our every request and went the extra mile to see we were completely satisfied. He was the epitome of a professional. I would highly recommend this business.
Project: Repair or Service an Appliance
I've used Ace several times not for appliance repairs. The first time they fixed a commercial ice machine at my office, the second time they repaired our oven, the third time they repaired an AC unit, and lastly, they repaired my ice machine in my house. Their technicians show up on tine, diagnose the problem, order the parts and effectively repair the appliances. Their employees (Jeff and Cale) are courteous, straight forward, easy to work with. Their rates are very reasonable - significantly less than the larger appliance repair companies. After dealing with them on 4 separate occasions, I highly recommend others consider them to assist with their appliance repair needs.
Project: Repair or Service an Appliance
Professional, explained what he was doing, what he found and what was needed for the repair. On time, cleaned the area after work completed and respectful. Called before appt and was here within the agreed upon 2 hour window. Pricing competitive. Would definitely recommend him and use his services again. Excellent!
Project: Repair or Service an Appliance
Extremely polite and helpful. Explained thoroughly and made sure I understood. Forthright on prices. Finished before deadline. I will use this company again! I recommend Jeff and Came as the best.
Project: Repair or Service an Appliance
Quick response to request for service! Appointment scheduled to our liking. Washing machine problem diagnosed quickly. When a part cost $15 more than quoted we were consulted first, before Cale secured the part. Technician was polite and effective. Machine restored to use same day despite living 20 mi;es + from supply source. We'll utilize Ace again!
Project: Repair or Service an Appliance
Communication was superb. Called right away, gave 2 hr window for appt, called on way & arrived as said, figured out problem, had to get part. They returned & installed later the next day. I have already recommended them to others!
Exceptional service. I called on a Saturday and he came the same day to check out my washing machine. Thanks!!!
They did a great job on our washer. Arrived when they said they would be here, very professional and very knowledgeable. Would definitely recommend them to anyone.
These guys were great. They were able to meet me after I got off work, quickly diagnosed the problem with my fridge, ran out to get parts before the supply place closed, and stayed well past 6 pm installing them. They fixed two problems with it - one I had "fixed" by GE months ago for much more money, only for the fix to fail less than a week later - and the other a new problem. It still cost me less than GE's failed visit. Very reasonable prices, very good work. Highly recommend.
Cale came first thing, got straight to work, knew immediately the problem, fixed it and even turned around to check back on something else which was another person's fault. He then hooked us up with a plumber who also made room in their schedule for us. It was a real pleasure to have a total professional help us out at a very fair price. THANK YOU!
Cale was outstanding. First of all, he called twice to let me know his ETA and he was right on time. Diagnosed the problem with our washing machine in less than 30 minutes and made multiple recommendations. based on pricing and value. Service call fee was very reasonable. Would definitely use Ace in the future !